This policy explains what information Spright collects, why we need it, which companies help us handle it, and the choices you have. We’ve tried to write it the way we’d explain it to a friend.
Spright is made by RMexpertise Consultants (Pty) Ltd (Registration No. 2011/002770/07), D’Stellen Estate No. 20, 60 Bredell Rd, Somerset West, 7130, South Africa (“we”, “us”). We are the “responsible party” for your personal information under South Africa’s Protection of Personal Information Act, 2013 (“POPIA”). Spright is offered in South Africa.
Spright is a wellbeing companion, not a medical device, and not a substitute for professional care. Ekō is an AI, not a person, and it can get things wrong. If you’re in danger right now, call 112 from any cellphone in South Africa, or your local emergency number. To talk to someone, call the SADAG Suicide Crisis Helpline on 0800 567 567, any time.
The short version
- What you type in your journal is encrypted on your phone before it’s saved. We can’t read it, and it never goes to any AI company.
- We don’t save your everyday chats with Ekō on our servers. After you make an account, you choose with three switches, each off until you turn it on, whether we keep your check-ins and journal, your Safe Space chats and notes from your chats.
- Ekō uses an AI to reply. Once you say yes, your chats go to Claude, an AI from Anthropic in the United States, plus things like your nickname and, if you keep check-ins, your recent moods. Anthropic’s terms say it doesn’t train its AI on what Spright sends.
- Voice is a separate yes. OpenAI turns your recordings into text, and ElevenLabs turns Ekō’s replies into speech. Both are in the United States.
- We don’t sell your information, and we don’t use it for advertising.
- You’re in control. Switch AI off in You › AI and your data, change those three switches or delete what they cover in You › What Spright keeps, export your data, or delete your account, all inside the app.
- What we collect
- Health information
- How we use it
- About Ekō
- The companies that help us
- Information sent outside South Africa
- Encryption and security
- How long we keep things
- Your rights and choices
- Spright is for adults
- Crisis and emergencies
- Changes to this policy
- Contact us
1. What we collect
Kept on our servers
Stored with our database provider, Supabase, in Paris, France (see section 5).
| What | Details |
|---|
| Your account | Your email address and a password, which is stored scrambled (hashed), never as readable text. You can also use Spright with an anonymous account and no email. The name or nickname you give us is saved with your account. |
| Mood check-ins | We save new ones only while ‘My check-ins and journal’ is on, apart from older test versions until 30 September 2026 (see section 2). Turning it off doesn’t delete the ones we already have (see sections 2 and 8). The feeling you choose, its emoji and how strong it is, a wellbeing score, and where the feeling sits on an energy and pleasantness scale. Check-ins saved before 12 August 2026 can also include what you said was behind the feeling and a note you wrote. Unlike your journal, check-ins are not encrypted on your phone first. |
| Journal entries | We save new ones only while ‘My check-ins and journal’ is on, apart from older test versions until 30 September 2026 (see section 2). Turning it off doesn’t delete the ones we already have (see sections 2 and 8). What you write in Reflect, and what you save from Thought Capture, Three Good Things and the exam programme. It’s encrypted on your phone before it’s saved, so we only hold scrambled text we can’t read. We can see when each entry was made, and which of those tools it came from. |
| Safe Space chats | We save new ones only while ‘Safe Space chats’ is on, so you can read them again. Turning it off doesn’t delete the ones we already have (see sections 2 and 8). Both sides of the conversation while Safe Space is on, encrypted on your phone before they’re saved. We can see when each message was sent and whether it was yours or Ekō’s, but not what it says. Safe Space starts when you tap one of the topics on Ekō’s screen (Self-worth, Relationships or Future), or when Ekō moves into it because a conversation feels heavy. The screen shows “Safe Space” while it’s on. |
| Emotion notes | We save new notes only while ‘Notes from my chats’ is on, and a new note from a Safe Space chat only while ‘Safe Space chats’ is on too. Turning either off doesn’t delete the notes we already have (see sections 2 and 8). While ‘Notes from my chats’ is on, when you clearly tell Ekō how you’re feeling, Claude writes a short note of it: the feeling, a few themes such as “work” or “sleep”, and how sure it is. We keep the feeling and the themes, never your words, so you can see what keeps coming up in your chats. Notes saved before 16 September 2026 may also include how strong the feeling was (1–10), a wellbeing score (0–100) and how sure Claude was. |
| Your choices about what Spright keeps | Each time you set a switch (after making your account, when you say yes to keeping something as you save it, or in You › What Spright keeps) and each time you delete what’s kept: which switch, whether you turned it on or off or deleted what it covers, the version of the words you saw, where you chose, whether we told you we already had some, your app version and phone type, and when. We use it to follow your choices on every phone and in what Claude is told (see section 5.1), and keep it to show what you chose. |
| Reports about Ekō | If you report one of Ekō’s replies: that reply, the reason you chose, any note you add, and your own message only if you tick the box to include it. Reports are saved unencrypted so we can read them, even if the reply came from a Safe Space chat. |
| Usage records | Which feature you used and when (such as a chat reply, a voice note, a spoken reply, a check-in, a journal entry or an emotion note), how much processing it took, which AI model did the work, its estimated cost, and the voice you picked for Ekō. They never include what you wrote or said. We use them to run fair-use limits, keep Spright affordable and see how Spright is used. People at RMexpertise can see them alongside your account. |
Kept only on your phone (and most of it in your phone’s own backups, if you use them)
- Your date of birth and when you confirmed it, so we can check you’re 18 or older. Encrypted on your phone. If it shows you’re 18 or older, it’s removed when you sign out.
- Your Support Circle and Care Team contacts. Encrypted on your phone. Ekō only ever learns whether you’ve saved a professional, never who.
- Your age and goals from your profile, your reminders, your exam programme, your settings (such as your country, which decides the crisis lines you see), your AI choices and your app PIN.
- A copy of your choices about what Spright keeps, and a 24-hour pause after you tap the SOS shield. The choices themselves are saved with your account (see above). For 24 hours after you tap the shield, Spright won’t ask what to keep. Both are encrypted on your phone and removed when you sign out, except a switch you turned off that hasn’t reached Spright yet: Spright keeps that on your phone and sends it the next time you sign in to that account, or removes it if someone signs in to a different account.
- Your everyday chats with Ekō. Spright doesn’t save them on our servers. What you type stays in the app’s memory and is gone when the app closes. If you use your voice, Spright deletes your recording from your phone before it’s sent to be turned into text, and deletes Ekō’s spoken reply as soon as it stops playing. If Ekō is still listening when you go to another screen, leave Spright or lock your phone, Spright stops listening, deletes the recording and sends nothing. Anything that’s left, for example if the app closes part-way, is deleted the next time Spright starts up after being fully closed. Your chats are still sent to Anthropic so Ekō can reply (see section 5.1).
- A copy of any data export you make. The export file isn’t encrypted. Spright keeps its copy in the app’s temporary storage, which isn’t included in phone backups. On iPhone, Spright deletes it when the sharing screen closes. If Spright can’t tell it has closed, the copy goes when you make another export, or the next time Spright starts up after being fully closed. On Android, Spright keeps it until one of those two things happens, so the app you chose can finish reading it. The copy you save or send is yours to keep safe.
- On iPhone, your app PIN and the key that unlocks your journal and Safe Space chats are kept in the phone’s keychain, which iOS keeps even after you delete the app.
Sent to other companies when you use a feature
Your chats, voice recordings and some details go to the companies that help Ekō, but only after you say yes. Section 5.1 lists exactly what each one receives.
Collected automatically
- Crash reports. Once you’ve told Spright you’re 18 or older, and while You › Error reports is on, if the app crashes, freezes or hits an error, it sends Sentry your phone model, operating system and app version, and technical details of what went wrong. Every report carries a code that identifies your phone, not you, and the same code is on each open-and-close record, so Sentry can tell one phone’s reports apart. Spright removes web addresses and your account details from reports, but the text of an error can occasionally still contain your account’s ID number. Sentry is also told each time the app opens and closes. Reports don’t include what you write or say. Error reports are on unless you turn them off, and your choice counts whether or not you’re signed in. Turning them off stops reports going to Sentry, with two small exceptions (see section 5.2).
- Technical logs. Our backend provider keeps a log of each request to Spright and of each sign-in: when it happened, the IP address it came from, the kind of device, which part of Spright it reached, and your account’s ID. While you’re signed in, it also keeps a record of your IP address and the kind of device you’re using.
- We don’t use your phone’s location services or GPS, we don’t use advertising IDs, and we don’t use ad networks or tracking tools. The only location Spright uses is the country you choose when it asks where you are — or, if you haven’t chosen one, the region your phone is set to. It’s sent with each chat and voice note so Ekō only names crisis lines you can actually dial. Spright doesn’t store it; section 5.1 says what Anthropic receives.
- Online check. On iPhone, once someone has signed in to Spright on your phone, Spright checks you’re online by contacting its own backend on Supabase. The check starts when you open Ekō, or when Spright starts up and can’t reach its servers to keep you signed in. It then runs about once a minute while the app is open, whenever your connection changes, and every 10 seconds if a check fails, until the app is fully closed, even after signing out, so it can still be running when the next person uses Spright on that phone. Supabase sees your phone’s internet address, as it does for any request to Spright, but the check carries nothing about your account. On Android, your phone does this check itself.
2. Health information
Mood check-ins, journal entries, emotion notes, Safe Space chats and conversations with Ekō can reveal things about your mental health. POPIA treats health information as special personal information, so we ask before keeping any new check-ins, journal entries, emotion notes or Safe Space chats.
After you make an account, Spright asks what it should keep, with three switches, each off until you turn it on:
- ‘My check-ins and journal’, so you can look back and see your trends. Your journal is encrypted on your phone first, but your check-ins aren’t. While it’s on, and if you’ve said yes to talking with Ekō, the feelings from your last five check-ins go to Claude with each message, so Ekō knows how you’ve been feeling lately.
- ‘Notes from my chats’: as you chat with Ekō, Claude can write short notes of how you’re feeling, so you can see what keeps coming up in your chats. A note from a Safe Space chat is saved only while ‘Safe Space chats’ is on too.
- ‘Safe Space chats’: chats in Safe Space, Ekō’s gentler mode, encrypted on your phone first, so you can read them again.
While a switch is off, we don’t keep anything new of that kind, apart from what you choose to send in a report about Ekō (see section 1), and we don’t share what we already have of that kind with anyone, Claude included. Turning a switch off doesn’t delete what we already have. Until you delete it, it can still show to you in Reflect, on Home and in Ekō’s Safe Space history. You can delete it in You › What Spright keeps, and section 8 says how long it’s kept otherwise. We ask you separately before anything goes to an AI company.
If you used a test version of Spright before 16 September 2026, we kept your check-ins, journal entries, emotion notes and Safe Space chats from that time without asking this first. When Spright asks, it tells you if it already has some.
Test versions of Spright from before 16 September 2026 don’t ask this. Until 30 September 2026, if you haven’t chosen yet, they keep saving your check-ins and journal entries as before. They keep Safe Space chats only if you’ve switched ‘Safe Space chats’ on.
From 16 September 2026, on any version, your recent moods go to Claude only while ‘My check-ins and journal’ is on, and Spright saves new emotion notes only while ‘Notes from my chats’ is on. Older test versions still send your recent moods to Spright with each message, and unless ‘My check-ins and journal’ is on, Spright discards them before anything goes to Claude. Once you’ve chosen, a switch you turned off applies on every version, even if an older version says something was saved.
3. How we use it
- To give you Spright: mood check-ins, your journal, Ekō, calming tools, reminders and crisis resources.
- To show you your own trends, and what keeps coming up in your chats, from the check-ins, journal entries and emotion notes we have (see section 2).
- To sign you in and keep your account secure.
- To run fair-use limits and manage what the AI costs.
- To see how Spright is used, so we can improve it.
- To review reports about Ekō and make it safer.
- To find and fix crashes.
- To meet our legal obligations.
We don’t sell your information, we don’t use it for advertising, and we don’t use it to train AI models.
Is giving us information optional? Yes, and no law requires you to give it to us. Without an account (an anonymous one is fine), Spright can’t save anything for you. With every switch in section 2 off, we keep no new check-ins, journal entries, emotion notes or Safe Space chats, apart from what you choose to send in a report about Ekō, and the rest of Spright still works. Without your yes to AI, Ekō and voice notes won’t work, but mood check-ins, your typed journal, calming tools, crisis lines and the SOS shield all will.
4. About Ekō
Ekō is an AI, not a person and not a clinician. It can misunderstand you or get things wrong, and it doesn’t diagnose or treat any condition. No one at Spright reads your chats with Ekō: we don’t save everyday chats, we can’t read the Safe Space chats we keep, and we only see an Ekō reply (and your message, if you choose to include it) when you report it. When Ekō talks back, the spoken reply is deleted from ElevenLabs straight after it’s made (see section 5.1).
To write each reply, Ekō uses Claude, by Anthropic. In the same step, Claude may write an emotion note (we save it only while ‘Notes from my chats’ is on), suggest you speak to a professional, offer a reminder that you confirm with a tap, or move Ekō into Safe Space, its gentler mode, when a conversation feels heavy. Safe Space also starts when you tap Self-worth, Relationships or Future on Ekō’s screen. While Safe Space is on, and ‘Safe Space chats’ is switched on, the chat is saved, encrypted on your phone first. None of this makes decisions about you that have legal or similarly serious effects, and you can always ignore Ekō’s suggestions.
5. The companies that help us
We only share what each company needs to do its job for us. Anthropic, OpenAI, ElevenLabs, Supabase and Sentry may use it only to provide their service to Spright, and to keep that service safe and within the law, under their terms with us.
5.1 The companies that help Ekō
Nothing goes to these three companies until you say yes. Chat and voice are separate choices, and you can switch either off at any time in You › AI and your data. If you’d rather not, mood check-ins, your typed journal, calming tools, crisis lines and the SOS shield all work without them.
Claude, by Anthropic
Anthropic, PBC · United States
- What it does
- Writes Ekō’s replies, and the emotion notes Spright saves while ‘Notes from my chats’ is on (see section 1).
- What it receives
- Everything you say to Ekō, typed or spoken, in Safe Space too, with the recent messages before it so Ekō can follow the conversation. Also your nickname, the feelings from your last five mood check-ins (only while ‘My check-ins and journal’ is on), today’s date, whether Safe Space is on, your choices about what Spright keeps (see section 2), whether you’ve saved a professional to your Care Team (never who), and the country you chose in Spright, so Ekō only offers crisis lines you can actually dial.
- What happens after
- Anthropic’s commercial terms say it doesn’t train its AI on what Spright sends. Anthropic normally deletes it within 30 days. If its automated safety systems flag a conversation as breaking its usage rules, it can keep that conversation for up to 2 years and a safety score for up to 7 years. It also keeps things longer where the law requires.
- When
- Only after you say yes to talking with Ekō.
OpenAI
OpenAI · United States
- What it does
- Turns your voice recordings into text, when you talk to Ekō by voice or record a journal voice note.
- What it receives
- The recording, and nothing else about you.
- What happens after
- OpenAI says it doesn’t use what Spright sends to train its models, and doesn’t keep recordings sent for transcription. Spright doesn’t keep your recordings on its servers either.
- When
- Only after you say yes to using your voice.
ElevenLabs
ElevenLabs · United States
- What it does
- Turns Ekō’s replies into speech, when Ekō talks back.
- What it receives
- The text of Ekō’s reply, which can include your name or things you told Ekō, and the voice you picked for Ekō. Never your recordings.
- What happens after
- Spright has switched off the ElevenLabs setting that would let it use what Spright sends to train its models, and deletes each spoken reply from its ElevenLabs history straight after it’s made. ElevenLabs may keep related logs for debugging and moderation.
- When
- Only after you say yes to using your voice.
5.2 The companies that run Spright
Supabase
Supabase Pte. Ltd. (Singapore) · your data is stored in Paris, France
- What it does
- Our database, sign-in and backend, and the online check on iPhone. Your data is stored in Paris. The requests that go to Anthropic, OpenAI and ElevenLabs pass through Spright’s backend on Supabase, which runs in Paris too. On the way there, they enter Supabase’s network at the point nearest to you, which may be outside France.
- What it holds
- Everything listed under “Kept on our servers” in section 1, and the technical logs.
Sentry
Functional Software, Inc. · crash reports are stored in Frankfurt, Germany
- What it does
- Crash and error reporting.
- What it receives
- Your phone model, operating system and app version, a code that identifies your phone, technical details of what went wrong (the text of an error can occasionally contain your account’s ID number), and when the app opens and closes. Not what you write or say.
- When
- Only after you’ve told Spright you’re 18 or older, and only while You › Error reports is on. It’s on unless you turn it off, and your choice counts whether or not you’re signed in. While it’s on, reports go to Sentry when the app crashes, freezes or hits an error, and each time it opens and closes. Turning it off stops this straight away, with two small exceptions: on iPhone, one last open-and-close record can still be sent as it switches off, and on Android, a freeze, a saved report or an open-and-close record from while it was off, or from before you told Spright your age, can be sent once reports start.
Apple and Google
United States
- What they do
- The App Store and Google Play deliver Spright to your phone, under their own privacy policies. Reminders use your phone’s own notifications and are scheduled on your phone.
If you tap to call or email someone, visit a helpline’s website or share your export, Spright opens your phone, email, browser, WhatsApp or share app. Spright doesn’t send anything itself, and those apps’ own policies apply.
6. Information sent outside South Africa
The companies that help us are outside South Africa:
- United States: Anthropic, OpenAI and ElevenLabs.
- France: Supabase stores Spright’s data in Paris, and Spright’s backend runs there too. On the way to the companies that help Ekō, your chats and recordings pass through that backend in Paris. They first enter Supabase’s network at the point nearest to you, which may be outside France.
- Germany: Sentry stores crash reports in Frankfurt.
France and Germany are covered by the EU’s data-protection law, which gives protection comparable to POPIA. The United States has no general data-protection law that gives the same protection as POPIA. That’s why nothing goes to Anthropic, OpenAI or ElevenLabs until you say yes, and why we only use companies whose terms limit what they can do with your information. Supabase (a Singapore company) and Sentry (a US company) handle Spright’s data under their terms with us.
7. Encryption and security
- Journal entries and Safe Space chats are encrypted on your phone with a key kept in your phone’s secure storage. We never receive that key, which is why we can’t read them. The key isn’t backed up or copied to other devices, so these can’t be recovered if you lose or replace your phone. The one exception is an iPhone where Spright was first set up with a test version from before 11 August 2026: there, an encrypted iPhone backup can carry the key to a new iPhone.
- Encryption protects what Spright saves on our servers. Voice recordings and Ekō’s spoken replies aren’t encrypted while they’re on your phone, including ones from Safe Space, but Spright deletes them once they’ve been used, or the next time it starts up after being fully closed (see section 8). Safe Space messages are still sent to Anthropic so Ekō can reply (see section 5.1). What you type in your journal is never sent to any AI company.
- Everything else on our servers, such as your account, check-ins, emotion notes, reports and usage records, is not encrypted on your phone first. It travels over encrypted connections (HTTPS), is encrypted when stored by Supabase, and is protected by database rules that let each account reach only its own data. Only authorised people at RMexpertise can access it, and only to run and support Spright.
- You can add an app PIN in the app.
No system is perfectly secure. If a security breach affects your information, we’ll tell you and the Information Regulator, as POPIA requires.
8. How long we keep things
| What | How long |
|---|
| Account, check-ins, emotion notes, journal entries and Safe Space chats | Until you delete your account, or ask us to delete them. You can also delete your check-ins and journal entries, your emotion notes or your Safe Space chats in You › What Spright keeps, and keep your account. Turning a switch off doesn’t delete them. If your account has no email, they’re also deleted after 12 months without being used (see the last row). |
| Your choices about what Spright keeps | Until your account is deleted. |
| Reports about Ekō and usage records | 12 months, then deleted automatically. If you delete your account sooner, they’re deleted then. |
| Backups | Deleted information leaves our backups within 30 days. |
| Everyday chats with Ekō | Not saved on our servers. Anthropic normally deletes what it receives within 30 days, and Spright deletes Ekō’s spoken replies from ElevenLabs straight after they’re made. |
| Voice recordings | Not saved on our servers. On your phone, Spright deletes your recording before it’s sent to be turned into text, and Ekō’s spoken reply as soon as it stops playing. A recording that fails is deleted too, and so is a journal voice note you close without sending. If Ekō is still listening when you go to another screen, leave Spright or lock your phone, Spright stops listening, deletes the recording and sends nothing. A journal voice note is deleted the same way if you leave Spright or lock your phone while you’re recording it. A recording can still be left behind if the app closes part-way. Spright deletes it the next time it starts up after being fully closed. OpenAI doesn’t keep recordings sent for transcription, and Spright deletes Ekō’s spoken replies from ElevenLabs straight after they’re made (see section 5.1). |
| Crash reports | Kept by Sentry for up to 90 days, then deleted. Deleting your account doesn’t remove them sooner. |
| Technical logs | Request and sign-in logs are kept by Supabase for 7 days, then deleted. The record of your current sign-in (IP address and device type) stays while you’re signed in and is removed when your account is deleted. |
| Things kept only on your phone | Until you delete them in the app, or delete the Spright app. Voice recordings, Ekō’s spoken replies and Spright’s copy of a data export usually go much sooner (see section 1). On iPhone, your app PIN and the key that unlocks your journal stay in the phone’s keychain even after you delete the app. Deleting your account removes your exam programme, your AI choices, the copy of your choices about what Spright keeps, the SOS pause, and a date of birth that shows you’re 18 or older from your phone, but not the rest, and reminders you’ve set may keep appearing until you delete the app. |
| Accounts without an email | Deleted, with everything linked to them on our servers, after 12 months without being used. If you started adding an email but didn’t confirm it, the account is kept until you delete it in the app. |
We keep limited records for longer only if the law requires it.
If you use Spright without an email, the only way to delete your data yourself is inside the app, because we have no way to confirm the account is yours. Please use You › Delete my account before signing out or removing Spright. Otherwise, the account and everything linked to it on our servers is deleted after 12 months without being used, and if you come back after that, it won’t be there. If you started adding an email but didn’t confirm it, the account is kept until you delete it in the app.
9. Your rights and choices
- See your information. Export your most recent 60 journal entries, up to 1,000 of your latest mood check-ins and emotion notes, and your exam programme in You › Export my data, or ask us for a copy of what we hold. Journal entries older than your latest 60 stay saved, but for now Spright can’t show or export them. Safe Space chats aren’t in the export: you can read your latest 200 Safe Space messages inside Ekō, from the link that shows before you send a message there, on a phone that holds your key (see section 7). For now Spright can’t show older ones, although they stay saved. You › What Spright keeps shows how many check-ins, journal entries, emotion notes and Safe Space messages Spright has. A copy of journal entries or Safe Space chats from us would be scrambled, because only your phone can unlock them. The exported file isn’t encrypted, so keep it somewhere safe.
- Correct it. Change your name, age and goals in the You tab, or ask us to correct anything else.
- Delete it. Delete everything at once in You › Delete my account. Delete all your check-ins and journal entries, all your emotion notes, or all your Safe Space chats in You › What Spright keeps, and keep your account. To delete only some things, such as particular journal entries or check-ins, email us from your account’s email address and we’ll do it within 30 days. If you use Spright without an email, we can’t confirm the account is yours, so please delete in the app: all of one kind in You › What Spright keeps, or everything in You › Delete my account. See Delete your data.
- Switch AI off. Turn chat and voice off separately in You › AI and your data. This stops anything more being shared. It can’t call back what was already sent: Anthropic normally deletes it within 30 days, OpenAI doesn’t keep recordings, and Spright deletes Ekō’s spoken replies from ElevenLabs straight after they’re made (see section 5.1).
- Choose what we keep. Switch ‘My check-ins and journal’, ‘Notes from my chats’ and ‘Safe Space chats’ on or off in You › What Spright keeps. Nothing new of that kind is kept while it’s off, apart from what you choose to send in a report about Ekō, and turning one off doesn’t delete what’s already kept. Turning off ‘My check-ins and journal’ also stops the feelings from your check-ins going to Claude.
- Turn off error reports in You › Error reports. This stops reports going to Sentry, apart from two small exceptions (see section 5.2). You can also manage microphone and notification access in your phone’s settings.
- Object to how we use your information, by emailing us.
- Complain. In South Africa, to the Information Regulator: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · POPIAComplaints@inforegulator.org.za · 0800 017 160 · inforegulator.org.za. We’d welcome the chance to help first, but you don’t have to contact us before complaining.
10. Spright is for adults
Spright is for people aged 18 and older. When you first open it, we ask your date of birth and keep the answer encrypted on your phone. If it shows you’re under 18, we won’t create an account for you, and Spright remembers that answer on your phone. Signing out clears an answer that shows you’re 18 or older, so Spright asks again. If you believe a child is using Spright, contact us and we’ll delete their information.
11. Crisis and emergencies
Spright shows crisis helplines and lets you reach people you trust, but it is not an emergency service. It doesn’t monitor you, and Ekō can’t call for help on your behalf. If you’re in danger, call 112 from any cellphone in South Africa, or your local emergency number.
12. Changes to this policy
When we change this policy, we’ll update the date at the top. If we change what goes to AI companies, who receives it, or why, we’ll ask you again in the app before anything more is shared. If we change what Spright keeps about your mental health, why, or who can see it, we’ll ask you again in the app before keeping anything more.
For privacy questions, or to use any of your rights, contact our Information Officer:
RMexpertise Consultants (Pty) Ltd
D’Stellen Estate No. 20, 60 Bredell Rd, Somerset West, 7130, South Africa
Email: spright@rmexpertise.co.za